:root{--pink: #e91e63;--pink-dark: #c2185b;--pink-light: #f8bbd0;--gray-50: #fafafa;--gray-100: #f5f5f5;--gray-200: #e5e5e5;--gray-300: #d4d4d4;--gray-400: #9ca3af;--gray-500: #6b7280;--gray-600: #4b5563;--gray-900: #111827;--white: #ffffff;--error: #ef4444;--error-light: #fef2f2;--error-border: #fecaca;--warning: #f59e0b;--warning-light: #fef3c7;--warning-border: #fde68a;--success: #16a34a;--success-light: #dcfce7;--info: #3b82f6;--info-light: #dbeafe;--radius: 12px;--radius-sm: 8px;--radius-pill: 999px;--shadow-card: 0 1px 2px rgba(17, 24, 39, .06), 0 1px 3px rgba(17, 24, 39, .04);--shadow-panel: 0 10px 30px rgba(17, 24, 39, .08);--sidebar-width: 236px;--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--font-mono: "SF Mono", "Cascadia Mono", "Segoe UI Mono", Menlo, Consolas, monospace}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);font-size:14px;color:var(--gray-900);background:var(--gray-50);-webkit-font-smoothing:antialiased}button{font-family:inherit;font-size:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}a{color:var(--pink-dark)}:focus-visible{outline:2px solid var(--pink);outline-offset:2px;border-radius:var(--radius-sm)}.logo{display:inline-flex;align-items:center;font-weight:900;letter-spacing:2px;color:var(--pink)}.logo__tool{margin:0 2px;letter-spacing:0}.shell{display:grid;grid-template-columns:var(--sidebar-width) 1fr;height:100%}.sidebar{display:flex;flex-direction:column;background:var(--white);border-right:1px solid var(--gray-200);padding:20px 12px;gap:4px}.sidebar__brand{padding:4px 12px 20px}.sidebar__section{padding:16px 12px 6px;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--gray-500)}.nav-item{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--gray-600);font-weight:600;text-align:left;text-decoration:none}.nav-item:hover{background:var(--gray-100);color:var(--gray-900)}.nav-item--active{background:var(--pink);color:var(--white)}.nav-item--active:hover{background:var(--pink-dark);color:var(--white)}.nav-item__count{margin-left:auto;padding:1px 7px;border-radius:var(--radius-pill);background:var(--gray-100);color:var(--gray-600);font-size:12px;font-weight:700}.nav-item--active .nav-item__count{background:#ffffff40;color:var(--white)}.sidebar__footer{margin-top:auto;padding:12px;border-top:1px solid var(--gray-200)}.sidebar__who{font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar__role{margin-top:2px;font-size:12px;color:var(--gray-500)}.main{overflow:auto;padding:28px 32px 48px}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px}.page-title{margin:0;font-size:22px;font-weight:800}.page-subtitle{margin:4px 0 0;color:var(--gray-600)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:38px;padding:0 16px;border:1.5px solid transparent;border-radius:var(--radius-sm);font-weight:700;text-decoration:none;transition:background .12s ease,border-color .12s ease}.btn--primary{background:var(--pink);color:var(--white)}.btn--primary:hover:not(:disabled){background:var(--pink-dark)}.btn--outline{background:var(--white);border-color:var(--gray-200);color:var(--gray-900)}.btn--outline:hover:not(:disabled){border-color:var(--gray-300);background:var(--gray-50)}.btn--danger{background:var(--white);border-color:var(--error-border);color:var(--error)}.btn--danger:hover:not(:disabled){background:var(--error-light)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn--block{width:100%}.field{display:block;margin-bottom:14px}.field__label{display:block;margin-bottom:6px;font-size:13px;font-weight:700;color:var(--gray-600)}.input,.select,.textarea{width:100%;padding:9px 12px;border:1.5px solid var(--gray-200);border-radius:var(--radius-sm);background:var(--white);outline:none}.input:focus,.select:focus,.textarea:focus{border-color:var(--pink)}.textarea{min-height:96px;resize:vertical}.field__hint{margin-top:6px;font-size:12px;color:var(--gray-500)}.chips{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.chip{padding:6px 14px;border:1.5px solid var(--gray-200);border-radius:var(--radius-pill);background:var(--white);font-weight:600;color:var(--gray-600)}.chip:hover{border-color:var(--gray-300)}.chip--active{border-color:var(--pink);background:var(--pink);color:var(--white)}.chip__count{margin-left:6px;opacity:.75;font-weight:700}.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:var(--radius-pill);font-size:12px;font-weight:700;white-space:nowrap}.badge--open{background:var(--info-light);color:#1d4ed8}.badge--in_review{background:var(--warning-light);color:#92400e}.badge--resolved{background:var(--success-light);color:#14532d}.badge--rejected,.badge--neutral{background:var(--gray-100);color:var(--gray-600)}.badge--danger{background:var(--error-light);color:#991b1b}.badge--brand{background:var(--pink-light);color:var(--pink-dark)}.card{background:var(--white);border:1px solid var(--gray-200);border-radius:var(--radius);box-shadow:var(--shadow-card)}.card__head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid var(--gray-200)}.card__title{margin:0;font-size:14px;font-weight:800}.card__body{padding:16px}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.tile__label{font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--gray-500)}.tile__value{margin-top:6px;font-size:30px;font-weight:800;line-height:1}.tile__value--muted{color:var(--gray-300)}.tile__foot{margin-top:10px;display:flex;flex-wrap:wrap;gap:6px 12px;font-size:12px;color:var(--gray-600)}.tile__accent{color:var(--pink-dark);font-weight:700}.table-scroll{overflow-x:auto}.table{width:100%;border-collapse:collapse}.table th{padding:10px 14px;border-bottom:1px solid var(--gray-200);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--gray-500);text-align:left;white-space:nowrap}.table td{padding:11px 14px;border-bottom:1px solid var(--gray-100);vertical-align:middle}.table tbody tr:hover{background:var(--gray-50);cursor:pointer}.table tbody tr.is-selected,.table tbody tr.is-selected:hover{background:var(--pink-light)}.table--plain tbody tr:hover{background:transparent;cursor:default}.table__sub{padding-left:20px;color:var(--gray-600)}.mono{font-family:var(--font-mono);font-size:12.5px;color:var(--gray-600)}.truncate{display:block;max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.muted{color:var(--gray-500)}.stack{display:flex;flex-direction:column;gap:16px}.row{display:flex;align-items:center;gap:10px}.row--between{justify-content:space-between}.row--wrap{flex-wrap:wrap}.spacer{flex:1}.queue{display:grid;grid-template-columns:minmax(0,1fr) 420px;gap:16px;align-items:start}.queue--full{grid-template-columns:minmax(0,1fr)}@media (max-width: 1180px){.queue{grid-template-columns:minmax(0,1fr)}.detail{position:static;max-height:none}}.row-open{padding:0;border:none;background:none;font:inherit;color:inherit;text-decoration:underline;text-decoration-color:var(--gray-300);text-underline-offset:3px}.row-open:hover{color:var(--pink-dark)}.detail{position:sticky;top:0;max-height:calc(100vh - 76px);overflow:auto;box-shadow:var(--shadow-panel)}.detail__section{padding:14px 16px;border-bottom:1px solid var(--gray-100)}.detail__label{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--gray-500);margin-bottom:6px}.party{display:flex;align-items:center;gap:10px;padding:8px 0}.party__avatar{width:34px;height:34px;border-radius:50%;background:var(--pink-light);color:var(--pink-dark);display:flex;align-items:center;justify-content:center;font-weight:800;flex:none;overflow:hidden}.party__avatar img{width:100%;height:100%;object-fit:cover}.party__name{font-weight:700}.party__meta{font-size:12px;color:var(--gray-600)}.timeline{list-style:none;margin:0;padding:0}.timeline li{position:relative;padding:0 0 12px 18px;border-left:2px solid var(--gray-200)}.timeline li:last-child{border-left-color:transparent;padding-bottom:0}.timeline li:before{content:"";position:absolute;left:-5px;top:4px;width:8px;height:8px;border-radius:50%;background:var(--pink)}.timeline__action{font-weight:700}.timeline__meta{font-size:12px;color:var(--gray-500)}.banner{display:flex;align-items:flex-start;gap:10px;padding:11px 14px;border:1px solid var(--gray-200);border-radius:var(--radius-sm);background:var(--gray-100);color:var(--gray-900)}.banner--error{background:var(--error-light);border-color:var(--error-border);color:#991b1b}.banner--warning{background:var(--warning-light);border-color:var(--warning-border);color:#92400e}.banner--info{background:var(--info-light);border-color:#bfdbfe;color:#1e40af}.banner__title{font-weight:800}.login{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px;background:var(--gray-50)}.login__card{width:100%;max-width:380px;padding:32px}.login__brand{text-align:center;margin-bottom:8px}.login__subtitle{text-align:center;color:var(--gray-600);margin:0 0 24px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;padding:24px;z-index:10}.modal{width:100%;max-width:440px;background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow-panel)}.empty{padding:48px 16px;text-align:center;color:var(--gray-500)}.pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-top:1px solid var(--gray-200);color:var(--gray-600);font-size:13px}.switch{display:inline-flex;align-items:center;gap:8px;cursor:pointer}.switch input{accent-color:var(--pink);width:16px;height:16px;cursor:pointer}.switch input:disabled{cursor:not-allowed}.multiselect{position:relative}.multiselect__trigger{gap:6px;max-width:340px}.multiselect__label{color:var(--gray-500);font-weight:600}.multiselect__summary{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.multiselect__menu{position:absolute;z-index:5;top:calc(100% + 6px);left:0;min-width:220px;padding:8px;background:var(--white);border:1px solid var(--gray-200);border-radius:var(--radius-sm);box-shadow:var(--shadow-panel)}.multiselect__option{display:flex;align-items:center;gap:8px;padding:7px 8px;border-radius:var(--radius-sm);cursor:pointer}.multiselect__option:hover{background:var(--gray-100)}.multiselect__option input{accent-color:var(--pink);width:16px;height:16px;cursor:pointer}.multiselect__clear{width:100%;margin-top:4px;padding:7px 8px;border:none;border-top:1px solid var(--gray-200);background:none;color:var(--pink-dark);font-weight:700;text-align:left}.th-sort{padding:0;border:none;background:none;font:inherit;color:inherit;letter-spacing:inherit;text-transform:inherit;cursor:pointer}.th-sort__arrow{margin-left:4px;color:var(--pink)}.range{display:flex;align-items:flex-end;gap:8px;flex-wrap:wrap}.range .field{margin-bottom:0}.range .input{width:auto}.chat{list-style:none;margin:0;padding:0;max-height:320px;overflow-y:auto}.chat__msg{margin-bottom:8px;padding:8px 10px;border-radius:var(--radius-sm);background:var(--gray-100)}.chat__msg--pro{background:var(--info-light)}.chat__meta{font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--gray-500);margin-bottom:4px}.chat__quote{border-left:3px solid var(--pink);padding-left:8px}.files{list-style:none;margin:12px 0 0;padding:0}.files__item{padding:8px 0;border-top:1px solid var(--gray-100)}.files__meta{font-size:12px;color:var(--gray-500)}.docs td{vertical-align:top;padding-top:10px;padding-bottom:10px}.doc__name{font-weight:600}.doc__actions{display:flex;flex-wrap:wrap;gap:6px}.doc__actions .btn{padding:4px 10px;font-size:12px}.doc__ocr{list-style:none;margin:6px 0 0;padding:0;font-size:12px;color:var(--gray-500)}.doc__ocr li{margin-top:2px}.doc-count__bad{color:var(--error)}.modal--wide{max-width:860px}.viewer__frame{max-height:68vh;overflow:auto;background:var(--gray-100);border-radius:var(--radius-sm);display:flex;justify-content:center}.viewer__frame img{max-width:100%;height:auto}.viewer__frame iframe{width:100%;height:68vh;border:0}.viewer__expired{display:flex;flex-direction:column;gap:12px;align-items:flex-start}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--gray-200)}.tab{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:none;border:none;border-bottom:2px solid transparent;padding:10px 14px;font-family:inherit;font-size:14px;font-weight:600;color:var(--gray-500);cursor:pointer}.tab:hover{color:var(--gray-900)}.tab--active{color:var(--pink-dark);border-bottom-color:var(--pink)}.tab:focus-visible{outline:2px solid var(--pink);outline-offset:-2px}.chart{display:block;width:100%;height:180px;overflow:visible}.chart__axis{stroke:var(--gray-200);stroke-width:1;vector-effect:non-scaling-stroke}.chart__line{fill:none;stroke:var(--pink);stroke-width:2;stroke-linejoin:round;stroke-linecap:round;vector-effect:non-scaling-stroke}.chart__dot{fill:var(--pink)}.chart__gap{fill:var(--white);stroke:var(--gray-400);stroke-width:1.5;stroke-dasharray:2 2;vector-effect:non-scaling-stroke}.chart__bar{fill:var(--pink);opacity:.85}.chart__bar--missing{fill:none;stroke:var(--gray-300);stroke-width:1;stroke-dasharray:3 3;vector-effect:non-scaling-stroke}.chart__axis-labels{display:flex;justify-content:space-between;margin-top:6px;font-size:11px;color:var(--gray-500)}.metric-headline{border-top:3px solid var(--pink)}.metric-flag{font-size:11px;color:var(--pink-dark);font-weight:700}.metric-bar{display:inline-block;height:8px;min-width:2px;border-radius:var(--radius-pill);background:var(--pink-light)}